Refund Policy

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Where We Ship

We currently ship across:

  • United Kingdom
  • European Union (EU)

All orders are dispatched from our UK-based fulfilment centre.

Shipping Timeframes

  • UK: 2 – 7 business days
  • EU: 5 – 10 business days

Delivery times may vary during peak seasons or customs clearance.

Shipping Charges

Shipping costs are calculated at checkout based on size, weight, and destination.

Free shipping may be offered during promotions.

Order Processing

  • Processed within 1 – 2 business days
  • Tracking shared via email
  • Weekend orders processed next working day

Returns Policy (14 Days)

  • Unused rugs only
  • Original condition & packaging required

How to Initiate a Return

  • Email support@haniesta.com with your order number
  • Refunds processed within 5 – 7 business days after inspection

Non-Returnable Items

  • Custom-made or bespoke rugs
  • Used, damaged, or altered items

Damaged or Defective Items

  • Notify us within 48 hours of delivery
  • Share clear photos of the issue
  • Replacement or full refund provided