FAQ
Frequently Asked Questions
Find answers to common questions about our products and services
About Us
Who is Haniesta? +
Haniesta is a global home décor brand specialising in handmade rugs crafted in India.
Where are your rugs made? +
All rugs are handmade in India by skilled artisans.
Are your rugs ethically produced? +
Yes, we ensure fair wages and zero child labour.
Product & Quality
What materials do you use? +
Wool, jute, cotton blends, and recycled fibres.
Are rugs handmade? +
Yes, every rug is handcrafted.
Why does wool rug shed? +
Initial shedding is normal and reduces over time.
Sizes & Customisation
Do you offer custom sizes? +
Yes, many designs can be custom made.
Why handmade rugs vary in size? +
A ±3–5% variation is industry standard.
Care & Maintenance
How do I clean my rug? +
Vacuum gently and blot spills immediately.
Can I wash jute rugs? +
Avoid soaking jute rugs in water.
Shipping & Delivery
Do you ship in UK & Europe? +
Yes, we ship across UK & EU.
Delivery time? +
UK: 2–7 days | EU: 5–10 days.
Do you offer returns? +
Unused rugs can be returned within 14 days.
After-Sales Support
What if rug has defects? +
Contact us with photos for quick resolution.
How can I contact support? +
Email or website chat support available.
Need Help?
Our customer service team is here to help with any shipping or return questions
📧 support@haniesta.com
📞 +44-XXXX-XXXXXX
⏰ Mon-Fri: 9AM-6PM